Infusion care that keeps families together

The challenge

Matt began experiencing neurological symptoms as early as 2015 and was diagnosed with multiple sclerosis (MS) several years later. After starting on oral therapy, he transitioned to Ocrevus infusions in 2023.

For two years, Matt and his family coordinated trips to an infusion clinic in New Orleans — a two-hour drive each way from his home in Mississippi. Each infusion lasted about 3.5 hours, requiring a full day off work and significant coordination for Matt, his wife, and his daughter, who is a registered nurse.

The Leap solution

When Matt learned that Leap was available through his employer’s health benefits, his family saw an opportunity to simplify his care.

A dedicated Leap Care Guide coordinated Matt’s infusion care, including:
• Scheduling his first home infusion on a weekend so he didn’t miss work
• Coordinating ongoing infusions every six months to support continuity of care and treatment adherence

Patient impact

Receiving infusions at home significantly reduced stress for Matt and his family. Without hospital visits or long travel days, he was able to focus on recovery rather than logistics.

“From nurse to nurse, thank you for the world-class care you gave my father.”
— Matt’s daughter

Employer impact

Leap’s pass-through pricing and in-home delivery model helped Matt’s employer realize $126,384 in hard-dollar, claims-validated annual savings, without sacrificing quality or continuity of care.

The patient experience drives employer outcomes

Better patient experiences and stronger employer outcomes are correlated. Patients who stay engaged with a Care Guide are more likely to complete treatment and manage their condition, and that shows up on the employer side as:

• Claims savings
• Steadier attendance
• Fewer benefits questions landing on HR’s desk

More than 45% of total member engagement comes from personalized Care Guide support, saving members close to 3 hours per treatment they would otherwise spend chasing authorizations and sitting in waiting rooms.

Check out our blog post to learn more about the value of the patient experience. 

This is Leap

Personalized care that works for members and employers.

Additional impact stories

Dave’s story is unique, but he is one of many patients who have benefitted from Leap. Check out some other patient stories by clicking either of the tiles below. 

• Bringing relief home for Annie
• Infusion care without the road trip