File a Grievance

Members' experience is very important to us at Leap. Members may report a grievance verbally or in writing without fear of retaliation. Leap will review their concern and provide appropriate follow-up. Members may also contact applicable external regulatory or oversight agencies. If members disagree with a decision about whether their health plan covers a service, they must follow their health plan's claims and appeals process. Filing a concern with Leap does not replace that process or extend any appeal deadline.

Members may file a grievance by reporting their concerns to a member of Leap's staff or confidentially at:

For a medical emergency, call 911.